Refund policy
Thank you for shopping with DressUpAmerica.com!
We want you to love what you ordered. If something’s not right we will try to make your return experience easy and hassle-free.
If for any reason you're not satisfied with your purchase, you may be eligible for a return — provided that all conditions below are met
How to Start a Return
Click the “Start My Return” button in the footer of our website.
No login required — it's fast and simple.
Return Eligibility & Fees
Returns Within 14 Days of Delivery – No Fees
Item must be unused and in original packaging
Free return shipping
No restocking fee
If the item is unused but missing original packaging:
A 10% restocking fee applies
You are responsible for return shipping
We offer the option to purchase a prepaid return label during the return process
Returns From Day 14 to Day 30
Item must be unused
10% restocking fee applies
Return shipping is your responsibility
A prepaid label can be purchased when submitting the return
Store Credit & Exchanges
Want extra value? Choose store credit instead of a refund — and receive a bonus refund
Need a different size or color? Exchanges are available for the same item, if in stock
Return Requirements
Tracking info must be provided within 10 days of starting a return
Items must be approved, unused, and properly packaged
Returns that do not meet requirements will not be refunded
Refunds are issued only after inspection
Damaged or Incorrect Items
If your item arrived damaged, you will need to upload photo evidence during the return process.
